Presenting the Nation’s Leading Voices on Patient Experience


Now more than ever healthcare systems are striving to offer their patients compassionate and empathetic care. 

PRHSB offers carefully curated programs presented by leading experts, powerful personal storytellers, and the latest bestselling authors dedicated to empowering patients and supporting positive change.  

Dr. Thomas Fisher

Emergency room physician and author of  The Emergency: A Year of Healing and Heartbreak in a Chicago ER 

Thomas Fisher Speaker

Speaking Topics & Expertise:

    • Inequities in patient care and care accessibility 
    • First-hand accounts and fresh visions for change 

Dr. Michele Harper

Emergency room physician and author of theNew York Times-bestselling The Beauty in Breaking 

Michele Harper Speaker

Speaking Topics & Expertise:

  • Societal and racial issues impacting patient experience 
  • Bringing empathy into the emergency room 

Travis Mills

Retired United States Army Staff Sergeant and Recalibrated Warrior 

Travis Mills Speaker

Speaking Topics & Expertise:

  • Inspiring personal perspective from a recalibrated warrior and veteran 
  • Loss, resilience, and the journey to recovery  

Elisabeth Rosenthal, M.D.

Award-winning reporter, former physician, and author of An American Sickness 

Elisabeth Rosenthal Speaker

Speaking Topics & Expertise:

  • Empowering patients to navigate the healthcare system and have a voice 
  • Redefining the doctor-patient relationship with transparent disclosure 

Victoria Sweet, M.D.

Associate Clinical Professor of Medicine, prize-winning historian, and author of  God’s Hotel and Slow Medicine 

Victoria Sweet Speaker

Speaking Topics & Expertise:

  • Rethinking what it means for a healthcare system to be efficient 
  • How current regulations and imperatives affect doctor-patient relationships  

Dr. Sheri Fink

Pulitzer Prize-winning medical journalist and author ofFive Days at Memorial, M.D. and Ph.D. from Stanford

Sheri Fink Speaker

Speaking Topics & Expertise:

  • How health care reform is impacting the patient experience 
  • Powerful stories of patients during Hurricane Katrina 

Pauline Chen, M.D.

New York Times columnist and physician, author of Final Exam 


Speaking Topics & Expertise:

    • Doctors as compassionate leaders 
    • Lost in translation: Improving the patient experience by healing the (language) rift between doctors and patients 

CTA Patient